Communicating in a Crisis (with special guest The Rev. Todd Rossnagel)

I’m excited to share the latest video in the Communicating in a Crisis series, which features an interview with The Rev. Todd Rossnagel, who is in charge of communications for the Louisiana Conference of the United Methodist Church.

I was curious how Todd and his colleagues have maintained communication with congregants without having church. Plus, I wanted an inside look on how Todd has managed to guide pastors and other church leaders through a total transformation of how they fulfill their mission.

Can Facebook replace fellowship? What lessons does Todd’s experience hold for the rest of us in the business world?

In our continuing series on communicating in a crisis, Lambert Media welcomes The Rev. Todd Rossnagel with the Louisiana Conference of the United Methodist C...

Communicating in a Crisis (Video)

Last week, I was asked to give a webinar on crisis communications for businesses in these uncertain times. Below is a condensed version (about 17 minutes) of that webinar.

At 1:59, I tell you one of the biggest communication blunders companies make in times like these.

I also share some tips on how to make sure your business is still relevant, even if your activity has considerably dropped off.

I hope this provides some help to businesses that are struggling.

Special thanks to Christina Bougere (christina@bolstercompany.com) for hosting the webinar series and inviting me to be a part of it.

Communications Consultant Mark Lambert offers practical tips on how to talk with your employees and customers in these unsettled times.