Communicating in a Crisis (with special guest The Rev. Todd Rossnagel)

I’m excited to share the latest video in the Communicating in a Crisis series, which features an interview with The Rev. Todd Rossnagel, who is in charge of communications for the Louisiana Conference of the United Methodist Church.

I was curious how Todd and his colleagues have maintained communication with congregants without having church. Plus, I wanted an inside look on how Todd has managed to guide pastors and other church leaders through a total transformation of how they fulfill their mission.

Can Facebook replace fellowship? What lessons does Todd’s experience hold for the rest of us in the business world?

Communicating in a Crisis (Video)

Last week, I was asked to give a webinar on crisis communications for businesses in these uncertain times. Below is a condensed version (about 17 minutes) of that webinar.

At 1:59, I tell you one of the biggest communication blunders companies make in times like these.

I also share some tips on how to make sure your business is still relevant, even if your activity has considerably dropped off.

I hope this provides some help to businesses that are struggling.

Special thanks to Christina Bougere (christina@bolstercompany.com) for hosting the webinar series and inviting me to be a part of it.

Communications Consultant Mark Lambert offers practical tips on how to talk with your employees and customers in these unsettled times.